2024, Vol. 7, Issue 1, Part A

Author(s)
Dewi Shinta Kemala Sari, Nur Indrawati Lipoeto, Hafni Bachtiar, Indra Catri, Nina Kemala Sari and Rima Semiarty

Abstract
This qualitative study delves into the intricacies of geriatric telemedicine clinics in hospitals, collaboratively examining technological, human, and organizational aspects. The analysis involves health service providers, elderly patients, and related agencies, identifying service needs based on System Quality (human-computer interface, infrastructure, workflow, and communication) and Information Quality (clinical content). The resulting Hybrid Telemedicine Geriatric Clinic Service Flow Model (SHINTA Workflow and Communication) comprehensively illustrates the elderly patient journey through the hospital's telemedicine geriatric clinic service platform. Emphasizing direct and indirect access through smartphones, puskesmas, and family doctors, the model underscores the crucial role of collaboration within the healthcare ecosystem. Puskesmas and family doctors serve as referral points and facilitators, highlighting the holistic approach of the service flow model. Figure 5.4 illustrates a design prioritizing the Human-Computer Interface, technology infrastructure, workflow, and communication for optimal accessibility. The model's implementation is expected to enhance the effectiveness, accessibility, and acceptance of senior health services in Indonesia. The study concludes by recommending a pilot implementation on a limited scale, considering integration challenges, and emphasizing continuous monitoring and evaluation for improvement. Future research should assess the model's impact on elderly health outcomes and explore regulatory and financing readiness for telemedicine services in senior care.

DOI: https://doi.org/10.33545/26643685.2024.v7.i1a.214

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